Privacy Policy

Hello Kids Dentistry: Privacy & Data Protection Policy

Last updated: September 22, 2025

Hello Kids Dentistry (“we,” “our,” “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your data, whether through our website or in the course of providing dental care at our practice.

1. Commitment to Accessibility

We are dedicated to ensuring our website is accessible to all individuals, including those with disabilities. Our website complies with the W3C WAI's Web Content Accessibility Guidelines (WCAG) 2.0.

2. Scope of This Policy

This policy covers:

Personal and health information collected online and in-office
Patient rights under HIPAA and GDPR (where applicable)
Practices for data use, sharing, and protection
Communication preferences and cookie tracking
How to contact us or file a complaint

3. Information We Collect

A. Personal Data (Online and Offline)

We may collect the following:

Name
Email address
Phone number
Mailing address
Insurance and billing information
Appointment history
IP address and browser data
Usage data and cookies

B. Protected Health Information (PHI)

This includes any medical or dental information that can identify you and relates to your past, present, or future health, treatments, or payment for health services.

4. How We Use Your Information

We use your data to:

Provide dental services and treatment
Communicate appointment reminders or treatment options
Process billing and payments
Send marketing and newsletters (with opt-out available)
Improve our website and services
Comply with laws and protect health and safety

5. How We Disclose Your Information

We may disclose your information:

For Treatment: To other healthcare providers involved in your care
For Payment: To your insurer or billing services
For Healthcare Operations: To auditors, consultants, or accreditation bodies
For Public Health: To comply with CDC, FDA, or local health reporting requirements
To Law Enforcement: When required by court order or legal process
To Prevent Harm: If necessary to prevent a serious threat to health or safety
To Family or Caregivers: With your verbal or written consent

We will not share your data for any other reason without your written authorization, which you can revoke at any time.

6. Website Use, Cookies & Analytics

We may use cookies, beacons, and scripts to:

Track site usage
Improve user experience
Analyze website traffic

Types of cookies:

Session Cookies: Essential for site functionality
Preference Cookies: Remember user settings
Security Cookies: Used for protection

You may opt to disable cookies via your browser settings, though this may affect functionality.

We use Google Analytics. To opt out, use the Google Analytics Opt-out Browser Add-on.

7. Email Communications and Opt-Out

We may send you:

Appointment reminders
Newsletters or promotional offers
Practice updates

You may opt out of marketing emails at any time using the unsubscribe link or by contacting us at info@hellokidsdentistry.com. Note: Some service-related emails (e.g., billing, appointment confirmations) are not subject to opt-out.

8. Data Retention

We retain PHI as required by law and for operational purposes
Usage data is kept for analytical or security purposes only as long as needed
Payment information is securely processed via PCI-compliant providers and is not stored by us

9. Data Security

We use physical, administrative, and technical safeguards to protect your data. However, no system is 100% secure. Please contact us immediately if you suspect any unauthorized use of your information.

10. Your Rights Under HIPAA & GDPR

You have the right to:

Access and receive copies of your health data
Request corrections to inaccurate information
Request limitations on how we use your data
Receive a list of non-routine disclosures
Revoke prior authorizations
Choose how we contact you (email, phone, mail)

EEA residents (GDPR):

Right to object to processing
Right to data portability
Right to withdraw consent
Right to file a complaint with your data protection authority

11. Children’s Privacy

Our services are for families and children, but we do not knowingly collect personal data from children under 18 without parental consent. If you believe your child has submitted data to us, please contact us.

12. Service Providers & Third Parties

We may use trusted third-party providers for:

Analytics
Payment processing
Email marketing
Appointment booking

These vendors may only access your data to perform tasks on our behalf and are contractually bound to maintain confidentiality.

13. Data Transfers (If Outside the U.S.)

By using our services from outside the United States, you consent to the transfer and storage of your information in the U.S., where privacy laws may differ.

14. How to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with:
Hello Kids Dentistry
19020 Bothell Way NE, Suite C, Bothell, WA 98011
Phone: (425) 659-1200
Email: info@hellokidsdentistry.com

15. Policy Updates

We may update this Privacy Policy from time to time. The most current version will be posted on our website with a revised "Last Updated" date.

Hello Kids Dentistry

Compassionate pediatric dental care in Bothell, WA
Location: 19020 Bothell Way NE Ste C, Bothell, WA 98011
Phone: (425) 659-1200
Email: info@hellokidsdentistry.com
Hours: Mon 8am–4pm | Tues–Thurs 8am–5pm | Fri 8am–4pm | Sat 7:30am–3pm (Select Saturdays)